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Grand Mayan Riviera Maya

Kilometro 48 Carretera Federal,
Cancun-Playa del Carmen,
Playa Del Carmen, Quintana Roo,
Mexico, 77100

Phone:
Email: customerservice@vidanta.com

Nearby Activities
Beach On-Site Beach On-Site
Concerts Concerts
Fishing Fishing
Golf Course Golf Course
Horseback Riding Horseback Riding
Internet Access Internet Access
Nightlife Nightlife
Scuba Diving/Snorkeling Scuba Diving/Snorkeling
Shopping Shopping
Spa Spa
Tennis Courts Tennis Courts

Arrival Information

  • Check-In/out
    • Check In Day: Friday, Saturday, Sunday.
    • Check in time: 16:00
    • Check out time: 10:00
  • You Need To Know
    • At Check-In:
      - Resort Map

    • Prior to Check-in:

      - Daily housekeeping.
      - A credit card is required for safety deposit upon check-in.
      - Weekly stays only.
      - There is a resort fee and an Environmental Sanitation fee payable to the resort. The resort fee includes Wi-Fi for the week as well as one way pick up at the airport upon arrival.
      - If arriving after hours, please contact the resort at 011-52-984-206-4003.
      - All guests staying at a Vidanta property will be responsible for an additional 5% State/Lodging tax of approx. $25 per stay, and a one-time $150.00 Resort Fee. The resort fee will cover: Internet Service, Fitness Center Access, Daily Maid Service, Turn Down Service, Local Telephone Calls, Internal Resort Transportation, Welcome Cocktail, Daily newspaper (upon request), and Incoming Faxes. Please advise the resort if late arrival is anticipated. While staying at a Vidanta Resort, a credit line must be opened with a credit card and all charges signed to the room.
      -Pre-Check In is now available exclusively through https://precheckin.vidanta.com/home or you can contact our Customer Care Center at 800-292-9446.
      - All guests will be charged an Environmental Sanitation Tax (DERSAN). The fees are as follows: Guests staying in a Master Room (studio/ hotel) is 32.57 MXN per night. Guests staying in a Suite (1 bedroom) is 65.14 MXN per night. Guests staying in a Master Suite (2 bedroom) is 97.71 MXN per night. Guests staying in a Spa, Loft or Residence unit, will be charged 65.14 MXN per night.
      - Jungala Luxury Water Park is open to all guests staying at this resort. To book please visit the official site.

Resort / Hotel Details

  • E-mail
    • Reservations Department: customerservice@vidanta.com