Anti-Social Behaviour: Management reserves the right to refuse check in or terminate your stay where any guest(s) is displaying behaviour that could cause harm or a disturbance to other guests or staff including damage to the property or affecting the enjoyment of guests. In this event resort management will have no further liability or obligation to you and no refunds will be given.

Please note that our resorts are not suitable or recommended for stag/bachelor, hen/bachelorette or similar parties.

Hotel Guests Only: Bookings of five or more rooms are subject to the group booking terms and conditions. Full payment must be made 30 days prior to arrival. No cancellations or refunds are permitted once booked. Due to COVID 19 restrictions, group bookings can only be processed if they adhere to regional or national rules and mandates.

For Hotel Guests only, the resort requires a valid credit card to charge a refundable security deposit of €100 per apartment upon check in. For Members of THE Club® the deposit is €0.01. Your deposit will be refunded at the end of your stay upon inspection of your apartment(s) however the funds will only appear in your account once processed by your financial institution.

Upon check in all guests occupying the unit (incl. children) must present a valid form of ID along with confirmation of your reservation.

Children under 18 are not permitted to stay in the accommodation unless accompanied by a parent or guardian. One child under 24 months old is included in the occupancy level for your apartment. Under no circumstances can the maximum occupancy be exceeded.

Late Arrival: If you intend to arrive later than midnight on your arrival date please notify the resort as soon as possible or your reservation will be deemed as a ‘no show’ and may be cancelled.

All apartments are self-catering. Sofa beds will not be made up on arrival. Apartments are not cleaned daily during your stay - a cleaning schedule will be provided upon check in.

Additional Charges: Meals and other extras (incl. use of facilities for Hotel Guests) are not included in the room price however they may be available to purchase at the resort.

Only registered guests are permitted to use the facilities.

We recommend you take out travel insurance to cover you for any medical emergencies and/or loss incurred due to being unable to occupy your accommodation.

Special requests for specific apartments cannot be guaranteed. The hotel/resort will try to accommodate your requests based upon availability at the time of your apartment assignment at check-in.

Accessibility Requests: Please contact the property as soon as possible. Adapted units are assigned on a first come, first serve basis and are subject to availability.

The resort operates an on-going refurbishment programme. While we endeavour to keep noise and disruption to a minimum, there may be some disturbance. Some facilities may be withdrawn and provision of the facilities cannot be guaranteed. Please check the resort page for any resort notifications that may affect your stay.

Caravans/Motorhomes are not allowed to park in the resort. The closest area to park is on the roadside at the rear of the resort.

It's compulsory according to Spanish law to wear swimming caps in the indoor pool and whirlpool.

Smoking is not permitted in or around the swimming pool.

Version en español.