ID and Credit Card Requirements at Check-In

At time of check-in, a valid government-issued photo identification is required that must match the guest name under which the reservation was made. A credit card security deposit for $200 CAD is required (debit cards and cash are not accepted). If one of these two requirements cannot be completed please contact your Member Experience Team (+1-604-893-7444) at least 72 hours prior to check in to submit your guest name or a third party credit card authorization. Guests not complying with these two requirements will be refused check in.

Hotel Guests and Exchange Reservations (only)
- Please contact the resort prior to arrival if you anticipate your arrival time would be later than midnight (resort local time). Arrivals after midnight may be subject to cancellation.
- A daily resort charge of $20 CAD plus tax is required. Daily resort charge will be added to the room rate and includes: guest internet access, discounts on some local attractions, 10% off on bike and car rentals, PressReader access, board games rentals, coffee and tea station.

Parking Fee
Discounted parking rates will be available to Members and guests at $28.70 per night for self-parking and $31.50 per night for Valet parking plus 24% Translink City Tax & 5% GST.

Getting to Embarc Vancouver
- To access the valet & taxi services: This is located at the South Tower roundabout (1088 Burrard St.) and may be accessed from Helmcken St. (between Hornby St. and Burrard St.) or from Burrard St. (close to Helmcken St.).
- To access the self-parking in the North Tower: 1001 Hornby St. (between Nelson St. and Helmcken St.). Follow the Sheraton Wall Centre & the Public Parking signs. Note that Hornby is a one-way street heading northbound. There is no designated Embarc Parking within the lot, you may park where you wish (P1, P2 or P3). When you check-in with the Sheraton Front Desk, please be sure to have your license plate information handy. In order to receive the Embarc discount, you must advise them that you have parked in the lot, they will apply the discounted rate and provide you with a parking key card. The parking charges will appear on your Sheraton incidentals account and charged to the credit card provided upon check-in.