Accessibility Corporate Statement

We are committed to providing wonderful holidays for all our members and takes into consideration the needs of those who have a disability or an access requirement.

We have an ongoing program of commitment which consists of:

• Ensuring we aim to comply with disability discrimination legislation and exceed the requirements (where possible) regarding the refurbishment of our resorts.
• Making appropriate enhancements to resorts and resort plans.
• Improving internal awareness and training.
• Providing accurate information on our website and in our literature, including information on access, available facilities and auxiliary aids.
• Communicating with our members via regular disability forums and surveys to identify areas for improvement.
• Producing compliant literature and communicating within the same guidelines.

Please note that we offer you a wide range of complimentary accessories available for your comfort. The resort has a sharps bin and medical waste disposable bags upon request.

We own or manage some of its listed properties; for others, we allow bookings of properties that are separately owned or managed. For those properties, we may not have accurate or complete information about accessibility features available, and regrettably cannot assume any responsibility for any features or policies at those properties.

For properties that we own or manage, we have ADA amenities available. For any guests needing assistance, or if you have any questions/comments regarding the above, please contact us at:

Call: +44 (0)345 359 0009 (Mon-Fri 9-5.30)
E-mail: Access.Requirements@hgv.com